Shipping policy

Processing Your Order

Once your order is placed, it enters our preparation stage immediately. All products are carefully inspected, packaged with care, and prepared for dispatch. Orders are typically processed within 1–3 business days. During high-demand periods, such as seasonal sales or festive seasons, processing may take an additional day or two, but rest assured, we will always keep you informed via email updates.

Shipping Timelines

We collect the following types of information:

• Within India: Orders usually arrive within 4–7 business days after dispatch, depending on your location.

• Metropolitan Cities: 3–5 business days.

• Remote Areas: 6–9 business days.

 

Shipping Partners

We partner only with trusted courier services that match our commitment to reliability and care, ensuring that your order arrives safely and on time. Every shipment is fully trackable, and you will receive your tracking details via email once your package leaves our warehouse.

 

Shipping Charges

• Free Shipping: On all orders above ₹2,500 within India.

• For orders below ₹2,500, a nominal shipping fee will be calculated at checkout.

 

Return & Exchange Policy

Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, our flexible return and exchange policy ensures you have peace of mind while shopping with us.

 

Eligibility for Returns

• Returns must be initiated within 2 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging with all tags intact.

• Due to hygiene reasons, we cannot accept returns on used pillows, quilts, or bedding products.

 

How to Initiate a Return

• Email us at care@pillowfights.in with your order number and reason for return.

• Our customer service team will guide you through the process and arrange a pickup where available.

• Once your returned item is inspected and approved, we will initiate a refund or exchange as per your request.

 

Refunds

Refunds will be processed to your original method of payment within 5–7 business days after we receive and approve the returned item. If you opt for store credit, it will be issued within 48 hours of approval.

 

Exchanges

We’re happy to exchange your item for a different size, color, or product of equal value. Exchanges follow the same approval process as returns.

 

Damaged or Incorrect Items

If you receive an item that is damaged or different from what you ordered, please contact us within 48 hours of delivery. We will arrange for a replacement at no extra cost.

 

Important Notes

• All return shipping costs (unless due to our error) are the customer’s responsibility.

• Fera Five reserves the right to refuse returns that do not meet our policy criteria.

• We recommend keeping your proof of return shipment until your refund is processed.